Bring your numbers with you and more!
Port your current numbers to us. FREE Porting on ALL TOLL FREE #s. FREE Porting on 15+ Locals!!! Simply click the dial pad images below and set the total amount of number(s) you plan on porting over and/or purchasing by clicking the +/- signs.
Local #(s) Porting
Amount of local numbers you currently have and wish to port over. Start by clicking the keypad, then set counts with +/- icons.
Toll Free #(s) Porting
Amount of Toll Free numbers you currently have and wish to port over - No Charge! Click keypad to start, set total count with +/-
Get New Local #(s)
Amount of new local numbers you wish to purchase. Click dialpad to start, then +/- icons to set total
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Business PBX Features
Business Packages include all of our standard features.
These features include but are not limited to: Caller ID, Call Privacy, Call Return, Call Block, Call Forwarding*, Attended Call Transfer, Blind Call Transfer, Ring Groups, Ring Strategies, Company Directory, Connecting Offices with Extension Dialing, On-Hold with Music, Voicemail, Party Calling, Paging, Speed Redial, Auto Attendant and more. For more features and details [PDF]
Off-Net Extension(s)
Calls *forwarded to numbers not on network are metered @ .025 per minute. Select this option to apply a flat rate per extension count.
Studio Recorded Voiceover(s)
Please have my auto attendant voiceover professionally recorded. If you plan on using more than one auto attendant, you can increment your number of voiceovers too! Discounts apply on more than one.
Additional Auto Attendant(s)
Your first one is free! If you plan on having your auto attendant asking your callers to perform more than one action, you can add additions here. "Number selected represents each additional action". E.g. press 1 for sales, 2 for support constitutes one action.
Conference Bridge
Moderator and attendee(s) conference bridge(s) with PIN code access. Count selected here is the max number of seats/attendees which can attend at one time.
Call Recording
Apply push button active call recording and full time recording per extension or ring group. Count selected here is the number of phones and ring groups given recording ability.
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Total line Count
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Phones, Softphones, and FAX services.
Click the picture of each phone you'd like to use, the +/- sign to set the number of each desired. Select your phones, how many fax machines you currently have or whether or not you'd like to go green and use SOCOM CloudFax instead.
T48S Touchscreen : $199.99
SOCOM RECOMMENDED.
Great for receptionists and those who want all that Jazz! Yealink T48S supports 16 Lines & 30 extensions. Buy Now
T21P E2 : $39.99
SOCOM RECOMMENDED.
An affordable standard IP phone supporting all PBX features. Yealink T21P E2 IP Phone, 2 Lines. Buy Now
Bria Stretto Softphone : $29.99
SOCOM RECOMMENDED.
On the GO!? Turn your cell phone into your business desk phone. A second number, ext, PBX features. Buy Now
Flagship VP59 : $649.99
For those that want it all. The Yealink Flagship VP59, immersed communications, voice, video, the ultimate multimedia experience.
W56P DECT : $149.99
Premium wireless DECT phone. 400 hours standby time. 30 hours talk time. Range: 160 ft indoor 900 ft outdoor.
W52P DECT : $99.99
Base wireless DECT phone. 100 hours standby time. 10 hours talk time. Range: 160 ft indoor 900 ft outdoor.
CP960 Conference : $399.99
Optima HD IP Conference Phone. Android OS. 20 ft microphone pickup. Buy Now
T29G : $129.99
Color display. Reception ready IP phone supporting all PBX features. 8 line support. Buy Now
Total FAX machines?
How many FAX machines do you currently have? Number selected here determines how many FXO VoIP to Analog ATA adapter(s) you may need. They convert VoIP signaling to transmissions your FAX machine can understand.
SOCOM CloudFAX
Send and Receive Facsimiles via email and/or web portal. Access faxes anytime via web portal.
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Service Location(s)
Drop files here to upload
Please upload a single document or up to 10 separate documents containing addresses, zip codes and current "landline" phone numbers associated with each of your locations. If a location does not have a phone number, including a neighboring business's phone number is sufficient. Including copies of most current bills, customer service records (CSRs) and call detail records (CDRs) will assist our Usage Analysts in providing you with the most competitive certified quote following your estimate but are not required.
An exhaustive internet circuit vendors quote for submitted address will be conducted for you.
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SOCOM CYFR.TEL Networks
Is your network and phone your lifeline? Then we highly recommend implementing our CYFR.TEL BC (Business Continuity) Event Horizon Edge Router at each of your locations. If you're not making use of VLANs and "managed switches", we highly recommend our 24 port PoE Cloud Switch for this as well as powering your phones. Pairing these two work horses allows SOCOM granular visibility into your voice and network data traffic for health monitoring and support access at a moments notice.
Event Horizon Edge Router
Allow SOCOM to Isolate and prioritize your VoIP traffic ensuring flawless telecommunications performance, even on the busiest networks! The SOCOM CYFR.TEL (Business Continuity) BC EDGE ROUTER is fully managed by SOCOM. It supports multi-WAN gateways, has a built in firewall, VLAN to segment voice traffic and VoIP MOS Quality monitoring making it a great choice for any SOHO, SMB and Enterprise Business that wants to ensure their network is resilient with iron clad SLAs.
NOC Monitoring
Awesome! We see you've added an Event Horizon Edge Router which includes maintenance. Select our "Monitoring" above if you wish to have our Network Operations Center (NOC) monitor your router and each service it renders for you. This remote health monitoring includes internet connectivity, Voice Quality, Phone registrations, Wireguard VPN connectivity, WiFI networks, Firewall, and more. If you also purchase our Managed 24 port PoE switch, it also will be included.
24-Port Managed Switch
Eliminate the need for phone power supplies and reduce Ethernet cables and wires by tethering your PCs! The SOCOM CYFR.TEL BC-CRS328-24P-4S+RM Managed QoS Switch is a high performance data center grade 24 POE port 1U appliance. Maximum power consumption is 44 watts, with a 500 watt power supply capable of powering up to 30 watt 24 POE endpoints. *Above icon is not visual representation of product.
8-Port Managed Switch
Eliminate the need for phone power supplies and reduce required Ethernet cables by tethering your PCs! The CRS112-8P-4S-IN is an eight Gigabit RJ45 port PoE switch, that offers different power output options: autosensing 802.3af/at PoE/PoE+ and Passive PoE, and four SFP ports provide optical fiber connectivity options to support uplinks of up to 1 Gbps. *Above icon is not visual representation of product.
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Include Internet Services Quote
Select preferred type of Internet Services, desired speed and service level agreement (SLA) requirements if any. Average circuit rates which include 99.999% Up-Time SLAs typically include redundancy in connectivity. SLA contracts are best suited for mission critical operations and businesses alike. They are SOCOM NOC (Network Operations Center) monitored, protected, and in some cases capable of surviving power outages and natural disasters.
What type of internet circuit is desired for your location(s)?
What speed of internet circuit is desired for your location(s)?
Is a service level agreement (SLA) required regarding your internet circuit? If your up-time is critical to your operation select YES here.
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Terms of Services?
What length of contract are you willing to sign with us? Benefits of long-term contracts are reduced monthly rates across the board as well as access to free promotions. Ask your representative about promotions today!
Month to Month "no contract". Please be aware this is your most expensive option.
One years contracts get you access to tiered pricing discounts! The more phones and lines you have the less you pay per month per line.
Three years contracts get you access to tiered pricing discounts and free promotions! The more phones and lines you have the less you pay per month per line. E.g. of promotions include free months of service and/or purchases of phones!
Five year contracts get you access to tiered pricing discounts and free promotions and more* Ask your representative, you won't be disappointed.
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(M2M) Total line Count
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Telequote
BETA
by SOCOM SYSTEMS
Easily calculate the cost of Unified Cloud Telecommunications using this awesome tool.Calculator features accommodate Residential to Enterprises to 501c3s, multiple locations, phone system features, selection of phones, studio recorded voice-overs, comprehensive discovery of all internet service providers in your area, office network/wireless management and health monitoring, contract selections, terms of use and YES! You can bring your numbers with you.
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Final estimations
Your monthly recurring charges (MRC)
$0
One-Time Hardware & Services Provisioning Total
Bria SoftPhone Licensing Only PER YEAR!
Thank You! We'll be in touch soon.
(973) 94-SOCOM
NOTE! THIS ESTIMATE DOES NOT INCLUDE INTERNET CIRCUIT FEES
A separate comprehensive quote will be available to you in 48-72 hours regarding available circuits to your location.
Sign a 3 year contract in 24 hours and get 3 x MRC OFF
A savings of today
Call 973-947-6266 with quote reference ID
Summary of Estimated One Time Costs & MRC
| Description | Information | Quantity | Price |
|---|---|---|---|
| Telequote | |||
| by SOCOM SYSTEMS | BETA by SOCOM SYSTEMS Easily calculate the cost of Unified Cloud Telecommunications using this awesome tool. | ||
| Calculator Features | Calculator features accommodate Residential to Enterprises to 501c3s, multiple locations, phone system features, selection of phones, studio recorded voice-overs, comprehensive discovery of all internet service providers in your area, office network/wireless management and health monitoring, contract selections, terms of use and YES! You can bring your numbers with you. | ||
| Discount : | |||
| Total : | $0.00 | ||
Terms of Service
In addition to the Website Terms & Conditions contained on the Perkins Enterprises LLC dba
SOCOM SYSTEMS.TM ("Perkins Enterprises LLC dba SOCOM SYSTEMS.", "We") website
(the "Site"), You ("You" or "Customer") acknowledges that by using the Perkins Enterprises
LLC dba SOCOM SYSTEMS.TM Hosted PBX Service and/or SIP Trunking Service (the
"Service"), You agree to abide by and comply with these Terms of Service. If you do not wish to
be bound by these Terms of Service, You may not use the Service. Perkins Enterprises LLC dba
SOCOM SYSTEMS. may modify these Terms of Service without notice and such modifications
shall be deemed effective immediately upon posting of the modified Terms of Service. You
agree to review these Terms of Service periodically to be aware of such modifications and your
continued access or use of Service.
1. Rights Granted. Subject to the terms of these Terms of Service and the Terms &
Conditions, Perkins Enterprises LLC dba SOCOM SYSTEMS. grants You the right to
use the Service. All rights not expressly granted under these Terms of Service are
retained by Perkins Enterprises LLC dba SOCOM SYSTEMS..
2. Registering for the Service. Upon registering for the Service and establishing a Service
account (an "Account") and at subsequent times as requested by Perkins Enterprises LLC
dba SOCOM SYSTEMS., You agree to provide to Perkins Enterprises LLC dba SOCOM
SYSTEMS. Your true, accurate, current, and complete personal name and/or business
name, billing and shipping addresses, all addresses where the Service is to be used, 911
registered addresses for all Equipment ("911 Location"), email address, contact phone
number, credit card information, and other information which Perkins Enterprises LLC
dba SOCOM SYSTEMS. deems necessary to administer Your Account ("Customer
Information"). You represent and warrant that the Customer Information You provide is
accurate, current, and complete, and agree to promptly update any of the information if it
changes. If You provide Customer Information that is, or that Perkins Enterprises LLC
dba SOCOM SYSTEMS. suspects to be, false, inaccurate, not current, incomplete,
fraudulent, or otherwise unlawful, Perkins Enterprises LLC dba SOCOM SYSTEMS. has
the right, in its sole discretion, to immediately suspend or terminate the Service and/or
Your Account.
3. The Service.
(a) The following comprises the base plan offering for the Perkins Enterprises LLC dba
SOCOM SYSTEMS. Hosted PBX Service:
Phone Terminal Extension (includes a USA or Canada Phone Number) - monthly fee
quoted during the sign-up process
USA or Canada Toll Free Phone Number - monthly fee quoted during the sign-up process
+ $0.015/min
Porting Fee Per Phone Number - $15.00 Non-Recurring Charge
A-Z Pricing For International Calls Charged At Per Minute RatesAdditional Features.Each of the following features is an additional fee as quoted during
the sign-up process or thereafter:
Each Additional IVR
Each Additional Queue
Each Conference Bridge
Each Additional Intercom Extension
Each Additional USA/Canada Phone Number
(b) The following comprises the base plan offering for the Perkins Enterprises LLC dba
SOCOM SYSTEMS. SIP Trunking Service:
One (1) concurrent virtual phone channel (SIP Trunk) which allows for one simultaneous
call per channel ordered. Each channel includes a USA or Canada virtual Phone Number
- monthly fee quoted during the sign-up process
Purchase of Equipment shall be pursuant to prevailing price at the time of Customer’s
registration for the Service.
Additional features and services may be added and made available to You pursuant to
these Terms of Service and additional terms and conditions.
You may also be subject to an Administration Fee which may be imposed to recover
costs associated with, among other things, customer support, and Service/Equipment
installation and configuration.
4. Accounts. The Account owner shall be the legal entity (e.g., corporation, partnership,
individual) that signs up for the Service with Perkins Enterprises LLC dba SOCOM
SYSTEMS.. If no legal entity is provided upon sign-up, the Account owner shall be the
owner of the credit card (or alternative method of payment) used to open the Account.
Subsequent changes to ownership must be supported by appropriate legal documentation.
If Perkins Enterprises LLC dba SOCOM SYSTEMS. is unable to determine the valid
owner of the Account, Perkins Enterprises LLC dba SOCOM SYSTEMS. reserves the
right to suspend and/or terminate the Account and Service. Customers with a past due
balance on previous or multiple accounts will be charged the full balance due and owing
upon opening a new account or updating their credit card (or alternative method of
payment) information on file.
5. Customer Information. You hereby grant to Perkins Enterprises LLC dba SOCOM
SYSTEMS. a perpetual, worldwide, royalty-free, non-exclusive license to copy, store,
record, transmit, display, print, and use Customer Information to the extent required to
provide or improve the Service. We may use your personal information for other
purposes such as to provide You with information about features of the Service, to
contact You for updates to Your account information, and to provide You with marketing
and promotional material about the Service as well as Perkins Enterprises LLC dba
SOCOM SYSTEMS.’s other products and services. We may also share Your Customer
Information with third parties that provide products or services that may be of interest to
You and as permitted pursuant to Perkins Enterprises LLC dba SOCOM SYSTEMS.'s
Privacy Policy, which is incorporated into these Terms of Service by reference. You
hereby agree that Perkins Enterprises LLC dba SOCOM SYSTEMS. may send You (and
any other user of the Service connected to Your account) marketing and promotionalmaterials via e-mail, regular mail, or any other medium, provided, that You may
unsubscribe to such materials at any time by notifying Perkins Enterprises LLC dba
SOCOM SYSTEMS. Customer Support. Perkins Enterprises LLC dba SOCOM
SYSTEMS. is not obligated to store Your communications logs, voicemails, faxes or
e-mails. You agree that Perkins Enterprises LLC dba SOCOM SYSTEMS. has no
responsibility or liability whatsoever for the deletion or failure to store any call log
information, voicemails, faxes, e- mails, messages, and/or other communications
maintained or transmitted by the Service.
6. Prohibited Uses. Perkins Enterprises LLC dba SOCOM SYSTEMS. reserves the right, in
its sole discretion, to immediately and without notice terminate the Service to You for
any use of the Service or any other action that causes a disruption in the network
integrity, or directly or indirectly threatens or compromises the security of Perkins
Enterprises LLC dba SOCOM SYSTEMS., its vendors, or the Service. Customer agrees,
represents, and warrants that it will use the Service for its own internal use only, and shall
not resell, transfer or charge for the Service or Equipment without the express written
permission of Perkins Enterprises LLC dba SOCOM SYSTEMS.. Such permitted use
shall not include certain activities including, but not limited to autodialing, transmitting
any material that contains viruses, time bombs, trojan horses, worms, malware, spyware,
or any other programs that may be harmful or dangerous, spoofing, continuous or
extensive call forwarding, continuous connectivity, fax broadcast, fax blasting, polling,
transmitting any material that may infringe, misappropriate, or otherwise violate the
foreign or domestic intellectual property rights or other rights of third parties,
telemarketing (including without limitation charitable or political solicitation, junk
faxing, fax spamming, calling/faxing any person (through the use of distribution lists or
otherwise) who has not given specific permission to be included in such a process or any
other activity that would be inconsistent with reasonable business usage. Customer agrees
not to use the Service to send unsolicited commercial e-mails to recipients outside of the
entity covered under its Account. Customer shall not transmit through the Service any
unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene,
indecent, or otherwise objectionable communications or material of any kind or nature.
Customer further agrees not to transmit any material that encourages conduct that could
constitute a criminal offense, violate the intellectual property rights of others, give rise to
civil or criminal liability or otherwise violate any applicable local, state, national or
international statute, regulation, or other law. Any use found to be inconsistent with these
restrictions will result in the immediate termination of the Service. You understand that
Perkins Enterprises LLC dba SOCOM SYSTEMS. may immediately terminate Your
right to use the Service without liability of any kind if You use the Service to send or
transmit any unsolicited communications or advertisements.
7. Intellectual Property Rights. You acknowledge and agree that any and all patents,
copyrights, trademarks, logos, slogans, service marks, trade secrets, and all other
intellectual property rights (collectively, "Proprietary Rights") in the Equipment and
Service are and shall remain the sole and exclusive property of Perkins Enterprises LLC
dba SOCOM SYSTEMS. and its licensors and suppliers. Nothing in these Terms of
Service shall be construed to grant, transfer, or assign any Proprietary Rights to, or vest
any Proprietary Rights in, Customer or any third party. You are only entitled to thelimited use of the rights expressly granted to You in these Terms of Service as may be
amended from time to time. The Services that are the subject of this Agreement, the
systems and methods that it accesses, and/or the related services provided are covered by
one or more patents or patents pending in the U.S. or elsewhere. You will not take any
action to jeopardize, limit, or interfere with Perkins Enterprises LLC dba SOCOM
SYSTEMS.’s or a third party’s Proprietary Rights. You acknowledge and agree that any
unauthorized use of the Proprietary Rights is a violation of these Terms of Service, as
well as a violation of applicable intellectual property laws. You acknowledge and
understand that all title and rights in and to any third party content that may be accessed
through the Service is the property of the respective content owners and may be protected
by applicable intellectual property laws. You agree and acknowledge that any breach of
the provisions regarding intellectual property ownership contained in these Terms of
Service shall cause Perkins Enterprises LLC dba SOCOM SYSTEMS. irreparable harm
and Perkins Enterprises LLC dba SOCOM SYSTEMS. may obtain injunctive relief and
seek all other remedies available in law and in equity.
8. No Modifications. You agree not to undertake, cause, permit, or authorize the
modification, creation of derivative works, translation, reverse engineering, decompiling,
disassembling, or hacking of the Equipment or the Service, or any component thereof
including components supplied by third parties. You agree not to misappropriate,
intercept, capture, emulate, decrypt, or redirect the communications protocols used by
Perkins Enterprises LLC dba SOCOM SYSTEMS. for any purpose, including connecting
to any computer server, PBX, or other device not authorized by Perkins Enterprises LLC
dba SOCOM SYSTEMS. or in a manner not authorized by Perkins Enterprises LLC dba
SOCOM SYSTEMS..
9. Telephone Number. Telephone numbers provided by Perkins Enterprises LLC dba
SOCOM SYSTEMS. to You ("Phone Numbers") are licensed to You pursuant to the
Terms & Conditions contained on this Site and in these Terms of Service. Your use of a
Phone Number with any device other than the Equipment is strictly prohibited without
the express written permission of Perkins Enterprises LLC dba SOCOM SYSTEMS..
Perkins Enterprises LLC dba SOCOM SYSTEMS. reserves the right to change, cancel or
move Your Phone Number at its sole discretion. Perkins Enterprises LLC dba SOCOM
SYSTEMS. shall not be liable for any damages (including consequential, special
damages or other damages) to You in the event that it needs to assign You a new Phone
Number.
10. Number Porting. Perkins Enterprises LLC dba SOCOM SYSTEMS. cannot guarantee
that requested telephone numbers will be available or that Your existing provider will
port Your number. For porting numbers into Your Perkins Enterprises LLC dba SOCOM
SYSTEMS. Account, please contact Perkins Enterprises LLC dba SOCOM SYSTEMS.
Customer Support. Perkins Enterprises LLC dba SOCOM SYSTEMS. will use
reasonable efforts to facilitate number transfers or port requests for You, provided that
You comply with the necessary and specific procedures for porting between service
providers. Perkins Enterprises LLC dba SOCOM SYSTEMS. does not guarantee the
successful porting of Your numbers to Your Account. You acknowledge and understand
that Perkins Enterprises LLC dba SOCOM SYSTEMS. will not be liable for the failure or
delay of any third party to cooperate in the porting of any telephone number, or for theunauthorized porting of any telephone number by a third party. For porting Phone
Numbers out of Your Perkins Enterprises LLC dba SOCOM SYSTEMS. Account, follow
the procedures of Your new service provider. You understand that porting Phone
Numbers out of Your Account does not automatically terminate Your Perkins Enterprises
LLC dba SOCOM SYSTEMS. Account.
11. Conditions.Customer acknowledges and agrees that Perkins Enterprises LLC dba
SOCOM SYSTEMS.'s obligations to provide the Service are expressly conditioned upon
(i) Perkins Enterprises LLC dba SOCOM SYSTEMS.’s receipt of all payments due
hereunder, and (ii) Customer's satisfaction of the technical requirements set forth herein
including possession of properly configured Equipment and the provision of accurate
Customer Information to Perkins Enterprises LLC dba SOCOM SYSTEMS.. A loss of
electrical power at Your location will result in loss of the Service, including 911 services
during such outage unless You have a backup system. If the connection to the wired
broadband Internet over which Your Service is provided is interrupted, You will not have
access to the Service during that interruption and will not have access to 911 services
during that interruption. Perkins Enterprises LLC dba SOCOM SYSTEMS. reserves the
right to suspend the Service if, in Perkins Enterprises LLC dba SOCOM SYSTEMS.'s
sole discretion, Your use of the Service exceeds what would be expected of normal
business use, including without limitation allowing more than one user to use a single
Phone Terminal Extension or using a Phone Terminal Extension in excess of what would
be expected of a single user. You agree that Perkins Enterprises LLC dba SOCOM
SYSTEMS. is entitled to monitor Your use of Service.
12. Payment Terms. The Service is provided to You on a monthly prepaid basis. Upon Your
registration for the Service, Perkins Enterprises LLC dba SOCOM SYSTEMS. will
charge Your credit card a deposit (or require an alternative method of payment for such
deposit) equal to the applicable monthly recurring fees and charges for one month of
Service plus any applicable Equipment fees. All pricing is in United States dollars. For
billing purposes, Your start of Service date will commence one month following Your
registration for the Service ("Service Date"), although Your Service may be activated
prior to the Service Date. You are responsible and will be charged for all non-recurring
fees (i.e, international calls, toll free numbers, etc) incurred by You between the
registration date and the Service Date. If you do not cancel the Service during the first
thirty (30) days following registration, then the deposit (less any non-recurring charges
incurred by You) will be applied to the month of Service following the Service Date. If
you cancel the Service during the first thirty (30) days following registration, then the
deposit (less any non-recurring charges incurred by You) will refunded to Your credit
card or returned to you via check or other method of payment, as determined by Perkins
Enterprises LLC dba SOCOM SYSTEMS.. You will receive your first invoice for
non-recurring fees during the first business week of the month following registration and
You will receive your first invoice for monthly recurring fees during the first business
week of the second month following registration. You understand that Your first invoice
may be pro-rated. If You are paying for the Service with a credit card, then You agree
that prior to the provision of any Service by Perkins Enterprises LLC dba SOCOM
SYSTEMS., You will provide Perkins Enterprises LLC dba SOCOM SYSTEMS. with
Your credit card information and You authorize Perkins Enterprises LLC dba SOCOMSYSTEMS. to bill Your credit card on a monthly basis. This authorization will remain
valid until sixty (60) days after You terminate Perkins Enterprises LLC dba SOCOM
SYSTEMS.’s authority to charge Your credit card. You agree to advise and notify us of
any changes to Your credit card information, such as credit card account number or
expiration date changes. If the credit card on Your account is declined or fails for any
reason, Perkins Enterprises LLC dba SOCOM SYSTEMS. reserves the right to
disconnect Your Service without notice and terminate Your account and Perkins
Enterprises LLC dba SOCOM SYSTEMS. reserves the right to continue to attempt
charging Your credit card for any outstanding Service charges and additional fees due
and owing at the time. Your ability to utilize the Service is contingent upon Perkins
Enterprises LLC dba SOCOM SYSTEMS.’s prior receipt of payment for the month in
which the Service are to be utilized. The pricing provided to You at time of sign-up or
thereafter (as amended by Perkins Enterprises LLC dba SOCOM SYSTEMS. in its sole
discretion) shall govern Your payment obligations hereunder. You are solely liable for
any transactions or activities by You or anyone else that occur on Your account, and in
no event shall Perkins Enterprises LLC dba SOCOM SYSTEMS. be liable for any
unauthorized use of Your Account. You acknowledge that You are financially
responsible for any unauthorized use of Your account resulting in extra costs or fees.
Upon termination, we will charge You any fees and any other outstanding charges and
disconnect the Service. Perkins Enterprises LLC dba SOCOM SYSTEMS. also reserves
the right to charge termination and transfer fees, if applicable.
13. Taxes. Prices for the Service do not include any customs, duties, sales, use, value added,
excise, federal, state, local, public utility, universal service, E-911 fees or other similar
taxes. All such taxes shall be paid by Customer and will be added to any amounts
otherwise charged to Customer. Should Perkins Enterprises LLC dba SOCOM
SYSTEMS. pay or be required to pay such liabilities (including any taxes and fees that
were due but not charged or previously collected), You agree that Perkins Enterprises
LLC dba SOCOM SYSTEMS. may charge You for such payments upon receipt of an
invoice and showing of indebtedness to Perkins Enterprises LLC dba SOCOM
SYSTEMS.. If any amounts paid for the Service are refunded by Perkins Enterprises
LLC dba SOCOM SYSTEMS., applicable taxes may not be refundable. All prices, taxes,
surcharges, and fees are subject to change at any time. You are responsible for paying all
charges for Your Account, including but not limited to, toll free, local, long distance,
international, additional feature charges, 411, operator assisted charges, and directory
assistance charges, and for all taxes, surcharges, and fees imposed on You or us as a
result of your use of the Service.
14. Equipment. In order to utilize the Service, You must use compatible telephone equipment
("Equipment"). If You do not possess compatible Equipment, You may purchase
Equipment from Perkins Enterprises LLC dba SOCOM SYSTEMS. when You register
for the Service. You are responsible for the condition of the Equipment provided to You
or which You otherwise utilize for the Service. You are responsible for replacing all lost,
stolen or broken Equipment. Replacement charges will be based on the retail price of
Equipment, plus applicable shipping costs and taxes. You agree to immediately notify
Perkins Enterprises LLC dba SOCOM SYSTEMS. of any lost or stolen Equipment and
shall cooperate with Perkins Enterprises LLC dba SOCOM SYSTEMS. in all reasonableaspects to eliminate actual or potential unauthorized use of the Equipment. Perkins
Enterprises LLC dba SOCOM SYSTEMS.'s liability for delivery shall cease, and title to
such Equipment and all risk of loss or damage shall pass to You, upon delivery to a
common carrier for shipment. Other than as expressly set forth below, Equipment may
not be returned by Customer for any reason without prior approval of Perkins Enterprises
LLC dba SOCOM SYSTEMS.. If You cancel the Service during the first thirty (30) days
following registration, then (subject to the conditions set forth below) you may return
purchased Equipment. The returned Equipment must be returned in its original
packaging, fully functional, show no signs of wear and tear, and be accompanied with all
manuals, cords, wires, brochures, peripheral devices, and accessories that were originally
shipped with the Equipment. Perkins Enterprises LLC dba SOCOM SYSTEMS. may, in
its sole discretion, decline Your return and charge You for the full retail value of the
Equipment. You are responsible for all return shipping charges for any Equipment
returned to Perkins Enterprises LLC dba SOCOM SYSTEMS. for any reason, including
situations in which hardware is covered under warranty. The Return Merchandise
Authorization process is provided below. If You are purchasing Equipment on a monthly
payment plan, a separate agreement is required. Please contact Perkins Enterprises LLC
dba SOCOM SYSTEMS. Customer Support for more information. You agree that under
no circumstances will Perkins Enterprises LLC dba SOCOM SYSTEMS. have any
liability to You or to any third party for any damages arising out of, associated with or
related to installation or configuration of Equipment and/or the Service.
15. Product Availability. Perkins Enterprises LLC dba SOCOM SYSTEMS. does not warrant
that any descriptions, pricing, availability, marketing materials, promotional flyers,
advertisements, or other printed or electronic materials or information related to the
Service or Equipment is accurate, complete, reliable or comprehensive. Certain
advertised products or features related to the Service may be unavailable or subject to
additional terms, restrictions and conditions. You acknowledge and agree that the Service
may not be available 100% of the time. Credit allowances for interruption of the Service
may only be provided on a case-by-case basis at the sole discretion of Perkins Enterprises
LLC dba SOCOM SYSTEMS. and shall be Your sole remedy for any Service
interruptions or other issues with the Service.
16. Service Changes. You understand and agree that Perkins Enterprises LLC dba SOCOM
SYSTEMS. may make modifications or changes to the Service, which will not materially
diminish the functionality of the Service, without prior notice to You.
17. 911 Service. See accompanying Emergency (911) Services Conditions and
Limitations for additional terms and conditions. 911 Services are not available in all
service areas depending on Your 911 Address. Service availability will be determined
based upon the 911 Location You provide to Perkins Enterprises LLC dba SOCOM
SYSTEMS.. For Hosted PBX Service, under no circumstances may You alter Your caller
ID Information. For SIP Trunking Service, when dialing emergency services, You must
use a Perkins Enterprises LLC dba SOCOM SYSTEMS. provided Phone Number as
Caller ID that was registered with the location of the handset making the call. Any such
alteration or failure to properly register the location of the Phone Number, as the case
may be, may result in difficulty accessing 911 services and further result in a $100
surcharge per 911 call You make with such altered caller ID. In addition to the terms andconditions contained herein, Your use of 911 Services is subject to the Conditions and
Limitations of Emergency (911) Services. You acknowledge that Perkins Enterprises
LLC dba SOCOM SYSTEMS. does not offer primary line or lifeline services. Perkins
Enterprises LLC dba SOCOM SYSTEMS. strongly recommends that you always
maintain an alternative means of accessing traditional emergency (911) services such as a
POTS line or a traditional wireless phone service.
18. Customer Representations & Warranties. You represent and warrant that you possess the
legal right, capacity, and ability to agree to these Terms of Service. You represent and
warrant that You have made and will maintain at all times wireless or traditional wireline
telephone service that will enable You to call 911 and any other applicable emergency
service number. You represent and warrant that You will not use the Service in
environments requiring fail-safe performance. You represent and warrant that the
Customer Information and all other information provided in connection with Your
Perkins Enterprises LLC dba SOCOM SYSTEMS. Account are true and correct at all
times. You represent and warrant that You will not use the Equipment or Service in
violation of these Terms of Service.
19. Customer Responsibilities. You are financially responsible for Your use of the Service,
including the authorized or unauthorized use of Your Account. In order to use the
Service, You must have properly configured and working Internet service and hereby
agree, at Your sole expense: to (1) obtain access to Your own Internet service with a third
party provider other than Perkins Enterprises LLC dba SOCOM SYSTEMS.; (2) be
responsible for payment of Internet connection or service fees and all equipment
necessary to establish a connection to such Internet service, as may be required to use the
Service; (3) supply and pay third-party providers for all additional phone service and
features required for Your use of the Service; and (4) pay Perkins Enterprises LLC dba
SOCOM SYSTEMS. for the Service.
20. Universal Service Recovery Fee. Perkins Enterprises LLC dba SOCOM SYSTEMS. is
required to contribute to the federal Universal Service Fund, which provides support to
promote access to telecommunications services at reasonable rates for those living in
rural and high-cost areas, income-eligible consumers, rural health care facilities, and
schools and libraries. Perkins Enterprises LLC dba SOCOM SYSTEMS. reserves the
right to recover these costs from its customers. Universal Service Fund rates are set by
the Federal Communications Commission and are subject to change.
21. Recording Conversations. The Service allows You to record individual telephone
conversations. The laws regarding the permissibility, and notice and consent
requirements, for recording conversations vary from state to state. You are solely
responsible for complying with all federal, state, and local laws in any relevant
jurisdiction when using this feature. Perkins Enterprises LLC dba SOCOM SYSTEMS.
expressly disclaims all liability with respect to your recording of telephone conversations.
You hereby agree to release, hold harmless, and fully indemnify Perkins Enterprises LLC
dba SOCOM SYSTEMS. from and against any damages or liabilities of any kind related
to Your recording of any telephone conversations using the Service.
22. Termination. Perkins Enterprises LLC dba SOCOM SYSTEMS. reserves the right to
terminate the Service for any reason upon thirty (30) days’ notice. Perkins Enterprises
LLC dba SOCOM SYSTEMS. shall not be liable to You or any third party for any reasonfor terminating or suspending Your use or access to the Service. If You terminate the
Service in the middle of a billing cycle, or Perkins Enterprises LLC dba SOCOM
SYSTEMS. terminates the Service as a result of Your breach of these Terms of Service
or other terms and conditions contained on the Site, You shall not be entitled to any
refund or pro ration of any pre-paid amounts, credits, or other amounts paid to Perkins
Enterprises LLC dba SOCOM SYSTEMS. prior to the termination or suspension date.
Upon expiration, cancellation or termination of the Service, Customer shall relinquish
and discontinue use of any Phone Numbers, voice mail access numbers, Logins and/or
web portals assigned to Customer by Perkins Enterprises LLC dba SOCOM SYSTEMS.
or its vendors. Upon the termination of Service for any reason, disconnection fees may
apply.
23. Disclaimer of Liability. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS
OF SERVICE, THE SERVICE IS PROVIDED "AS IS" AND Perkins Enterprises LLC
dba SOCOM SYSTEMS. MAKES NO WARRANTIES AND DISCLAIMS ALL
WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT WHETHER SAID
WARRANTY ARISES UNDER PROVISIONS OF ANY LAW OF THE UNITED
STATES OR ANY STATE THEREOF OR ANY COUNTRY. NEITHER Perkins
Enterprises LLC dba SOCOM SYSTEMS. NOR ITS VENDORS WILL BE LIABLE
FOR UNAUTHORIZED ACCESS TO Perkins Enterprises LLC dba SOCOM
SYSTEMS.'S OR YOUR TRANSMISSION FACILITIES OR EQUIPMENT OR FOR
UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF
YOUR DATA FILES, SOUND FILES, PROGRAMS, PROCEDURES OR
INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES,
OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE
OCCURS AS A RESULT OF Perkins Enterprises LLC dba SOCOM SYSTEMS.'S OR
ITS VENDORS' NEGLIGENCE. NEITHER Perkins Enterprises LLC dba SOCOM
SYSTEMS. NOR ITS VENDORS WILL BE LIABLE FOR MALFUNCTIONS OR
FAILURES RESULTING FROM MISUSE, ABUSE, NEGLECT, ALTERATION,
MODIFICATION, IMPROPER INSTALLATION, OR REPAIRS BY ANYONE.
NEITHER Perkins Enterprises LLC dba SOCOM SYSTEMS. NOR ITS VENDORS
WILL BE LIABLE FOR DELAYS OR INTERUPTIONS IN ACCESS TO OR USE OF
THE SERVICE RESULTING FROM YOUR EQUIPMENT, USE OF THE INTERNET,
OR TELECOMMUNICATIONS SYSTEMS. Perkins Enterprises LLC dba SOCOM
SYSTEMS. BEARS NO RESPONSIBILITY OR LIABILITY FOR ANY COSTS,
DAMAGES, LIABILITIES, OR INCONVENIENCE CAUSED BY CALLS MADE TO
YOUR NUMBER.Perkins Enterprises LLC dba SOCOM SYSTEMS. MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE
WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR FREE OR THAT ANY
DEFECTS IN THE SERVICE WILL BE CORRECTED. Perkins Enterprises LLC dba
SOCOM SYSTEMS. IS NOT RESPONSIBLE FOR MESSAGES OR INFORMATION
LOST OR MISDIRECTED DUE TO INTERRUPTIONS OR FLUCTUATIONS INTHE SERVICE OR THE INTERNET IN GENERAL. Perkins Enterprises LLC dba
SOCOM SYSTEMS. IS NOT RESPONSIBLE FOR THE CONTENT OF
TRANSMISSIONS OR FOR THE CONTENT OR FUNCTIONALITY OF ANY
THIRD PARTY NETWORK USED IN CONNECTION WITH THE SERVICE.
24. Limitation of Liability IN NO EVENT SHALL Perkins Enterprises LLC dba SOCOM
SYSTEMS., ITS PARENT, SUBSIDIARIES AND AFFILIATES, EMPLOYEES,
OFFICERS, DIRECTORS, RESELLERS, CONTRACTORS AND LICENSORS BE
LIABLE TO YOU OR ANY THIRD PARTY FOR SPECIAL, EXEMPLARY,
INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY
KIND WHETHER ARISING UNDER CONTRACT, WARRANTY, TORT
(INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR ANY OTHER THEORY
OF LIABILITY, EVEN IF Perkins Enterprises LLC dba SOCOM SYSTEMS. HAS
BEEN INFORMED IN ADVANCE OF SUCH DAMAGES OR SUCH DAMAGES
COULD HAVE BEEN REASONABLY FORESEEN BY Perkins Enterprises LLC dba
SOCOM SYSTEMS.. Perkins Enterprises LLC dba SOCOM SYSTEMS.'S TOTAL
LIABILITY FOR ANY AND ALL DAMAGES, REGARDLESS OF THE FORM OF
THE ACTION, SHALL BE LIMITED AND CAPPED IN THEIR ENTIRETY TO THE
MONTHLY FEES Perkins Enterprises LLC dba SOCOM SYSTEMS. CHARGED YOU
DURING THE ONE (1) MONTH IMMEDIATELY PRIOR TO THE DATE THAT
THE EVENTS GIVING RISE TO THE ACTION OR CLAIM FIRST OCCURRED.
THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK
BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION
WILL SURVIVE AND APPLY IN ANY AND ALL CIRCUMSTANCES. SOME
JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO
CERTAIN OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
25. Indemnification. To the maximum extent permitted by applicable law, You shall
indemnify and hold harmless, Perkins Enterprises LLC dba SOCOM SYSTEMS., its
affiliates, agents, resellers, and other providers who furnish goods and services to You in
connection with the Service, and their officers, directors, managers, employees, and
shareholders (the "Indemnified Parties") from and against any and all liability, claims,
losses (including loss of profits, revenue and goodwill), damages, fines, penalties, injuries
to persons or property, costs, and expenses (including reasonable attorneys' fees) arising
from or related to: (1) the use of or reliance upon the Service by You or any third party
acting upon Your permission, knowledge, authority or direction, (2) a breach by You of
these Terms of Service and/or or the Terms & Conditions contained on the Site , (3) any
negligent acts, omissions to act or willful misconduct by You or any third party acting
with Your permission, knowledge, authority or direction, (4) Your inability to use the
Service or failure or outage of the Service for any reason, including but not limited to
those related to calling, "911" or other emergency responders, (5) the use of the Service
in connection with Your violation of any applicable law, code, regulation, or ordinance,
and/or (6) Your misappropriation, breach, violation, or infringement of any right, title or
interest of any third party, including but not limited to, contractual rights, intellectual
property rights (including patent, trademark, copyright, and trade secret rights), rights of
privacy, and rights of publicity and personality.26. Dispute Resolution. You agree that You may only resolve disputes with Perkins Enterprises LLC dba SOCOM SYSTEMS. on an individual basis, and may not bring aclaim as a plaintiff or a class member in a class, consolidated, or representative action.You hereby acknowledge that class arbitrations, class actions, private attorney general
actions, and consolidation with other arbitrations are hereby waived by You. You agree
that regardless of any statute or law to the contrary, any suit arising out of or related to
use of the Service or these Terms of Service must be filed within one (1) year after the
earlier of: (a) when such claim or cause of action arose or (b) termination of Service to
Customer, or be forever barred. These Terms of Service shall be governed by and
construed in accordance with the laws of the State of Delaware without giving effect to
any conflict of law principles thereof which might require the application of the law of
another jurisdiction. Any controversy or claim arising out of or relating to these Terms of
Service, or the breach thereof, shall be settled by binding arbitration in accordance with
the Commercial Rules of the American Arbitration Association ("Rules"). One arbitrator
shall be chosen in accordance with the Rules. The Parties agree that all proceedings shall
take place in the State of Texas, Bexar County. You agree and submit to personal
jurisdiction in Texas. Any award, order or judgment pursuant to such arbitration shall be
deemed final and binding and may be enforced in any court of competent jurisdiction.
27. Force Majeure. Perkins Enterprises LLC dba SOCOM SYSTEMS. shall be excused from
any delay or failure in performance hereunder caused by reason of occurrence or
contingency beyond its reasonable control, including without limitation, acts of God,
earthquake, fire, flooding, fiber cuts, actions or inactions of third party providers or
suppliers, riots, sabotage, war, government requirements, or other events that are beyond
Perkins Enterprises LLC dba SOCOM SYSTEMS.'s reasonable control.
28. Assignment. Perkins Enterprises LLC dba SOCOM SYSTEMS. may assign these Terms
of Service and any of its rights and obligations hereunder at any time. You may not
transfer or assign these Terms of Service or any of Your rights or obligations under these
Terms of Service. Any purported transfer or assignment on Your part in violation of this
section is void. Subject to the foregoing, these Terms of Service shall be binding on and
inure to the benefit of the parties, their successors, permitted assigns, and legal
representatives.
29. No waiver of rights. . Failure of either party at any time to require the other party’s
performance of any obligation under these Terms of Service shall not affect the right to
require performance of this obligation. Any waiver by either party of any breach of any
provision hereof shall not be construed as a waiver of any continuing or succeeding
breach of such provision, a waiver or modification of the provision itself, or a waiver of
modification of any right under these Terms of Service.
30. Severability. In the event any portion of these Terms of Service may be determined by
any governmental body having jurisdiction, or by any court of competent jurisdiction, to
be unenforceable, the balance of these Terms of Service shall be severed therefrom and
shall remain in full force and effect unless a failure of consideration would thereby result.
31. Publicity Rights. You agree that Perkins Enterprises LLC dba SOCOM SYSTEMS. may
identify You as a user of the Service in its business deals, press releases, marketing
materials, electronic, printed, and broadcast advertising; newsletters, mailings,
tradeshows, other promotional materials, on Perkins Enterprises LLC dba SOCOMSYSTEMS.'s website, or any other third-party website where Perkins Enterprises LLC
dba SOCOM SYSTEMS. or its designated agents may promote the Service. You hereby
grant Perkins Enterprises LLC dba SOCOM SYSTEMS. and its agents an irrevocable,
perpetual, worldwide, non-exclusive, fully paid-up, royalty-free license (with right to
sublicense) to use, reproduce, publish, and display Your name, trademarks, service
marks, designs, logos, and symbols in connection with such purpose.
32. Interpretation. These Terms of Service, including the documents incorporated herein,
constitute the entire agreement between You and Perkins Enterprises LLC dba SOCOM
SYSTEMS. with respect to the Service and supersedes all prior or contemporaneous
understandings regarding such subject matter. If any part of these Terms of Service is
held invalid or unenforceable, that portion shall be construed to reflect the parties'
original intent, and the remaining portions shall remain in full force and effect. The
failure of Perkins Enterprises LLC dba SOCOM SYSTEMS. to exercise or enforce any
right or provision of these Terms of Service shall not constitute a waiver of such right or
any other provision. Nothing in these Terms of Service shall be deemed or construed to
constitute or create employment, partnership, association, joint venture, agency, or
fiduciary relationship between the parties hereto. The section titles in these Terms of
Service are for convenience only and have no legal or contractual effect.
33. Miscellaneous. This electronic document and any other electronic documents, policies,
and guidelines incorporated herein will be: (1) deemed for all purposes to be a "writing"
or "in writing," to comply with all statutory, contractual, and other legal requirements for
a writing; (2) legally enforceable as a signed writing; and (3) deemed an "original" when
printed from electronic records established and maintained in the ordinary course of
business. Electronic documents introduced as evidence in any judicial, arbitration,
mediation, or administrative proceeding will, if established and maintained in the
ordinary course of business, be admissible to the same extent as business records in
written form that are similarly established and maintained.
Emergency (911) Services Conditions and Limitations
YOUR SAFETY IS OF THE UTMOST IMPORTANCE TO Perkins Enterprises LLC dba
SOCOM SYSTEMS.. THIS IS WHY THE Perkins Enterprises LLC dba SOCOM SYSTEMS.TM
SERVICE OFFERS AN EMERGENCY CALLING FEATURE THAT PERMITS YOU TO
DIAL 9-1-1 TO REACH EMERGENCY PERSONNEL. HOWEVER, THE 911-TYPE
SERVICE OFFERED THROUGH Perkins Enterprises LLC dba SOCOM SYSTEMS.TM IS
FUNDAMENTALLY DIFFERENT IN SEVERAL IMPORTANT WAYS FROM
TRADITIONAL WIRELINE AND WIRELESS 911 EMERGENCY ACCESS SERVICES.
Perkins Enterprises LLC dba SOCOM SYSTEMS.TM 911-TYPE SERVICE IS NOT A
REPLACEMENT TO THE TRADITIONAL LOCAL WIRELINE 911 SERVICES OFFERED
OVER THE PUBLIC SWITCHED TELECOMMUNICATIONS NETWORK AND WIRELESS
911 SERVICES IN YOUR LOCAL SERVICE AREA. Perkins Enterprises LLC dba SOCOM
SYSTEMS. AND ITS THIRD PARTY UNDERLYING PROVIDERS CANNOT
GUARANTEE THE RELIABILITY OF THE 911-TYPE DIALING FEATURES OF YOUR
SERVICE. FOR HOSTED PBX SERVICES, Perkins Enterprises LLC dba SOCOM
SYSTEMS.'S LIMITED 911-TYPE SERVICE IS AVAILABLE ONLY ON Perkins EnterprisesLLC dba SOCOM SYSTEMS. AUTHORIZED HOSTED PBX EQUIPMENT (HEREINAFTER
REFERRED TO AS "EQUIPMENT"), AND FOR SIP TRUNKING SERVICES, ONLY ON
SUPPORTED SIP DEVICES (HEREINAFTER REFERRED TO AS "DEVICE"). YOU MUST
PROPERLY ACTIVATE AND INSTALL YOUR EQUIPMENT/DEVICE AND ENSURE
THAT THE INFORMATION YOU PROVIDE TO Perkins Enterprises LLC dba SOCOM
SYSTEMS. IS ACCURATE. YOU MUST ALSO INFORM ANY OTHER PERSONS WHO
MAY BE PRESENT AT THE PHYSICAL LOCATION WHERE YOU UTILIZE THE
SERVICE OF THE CONDITIONS AND LIMITATIONS OF Perkins Enterprises LLC dba
SOCOM SYSTEMS.'S 911-TYPE DIALING AND THE NON-AVAILABILITY OF
TRADITIONAL 911 SERVICES FROM YOUR EQUIPMENT/DEVICE AND SERVICE.
YOU ACKNOWLEDGE AND UNDERSTAND THAT Perkins Enterprises LLC dba SOCOM
SYSTEMS. HAS APPRISED YOU OF THE CONDITIONS AND LIMITATIONS OF THE
EMERGENCY (911) SERVICES AS SET FORTH HEREIN. Perkins Enterprises LLC dba
SOCOM SYSTEMS. STRONGLY RECOMMENDS THAT YOU ALWAYS MAINTAIN AN
ALTERNATE MEANS OF REACHING AN EMERGENCY (911) OPERATOR IN CASE OF
AN EMERGENCY.
Service Outage, Power Failure or Disruption
Your 911-type dialing will not function in the event of a power failure or disruption in service.
Should there be an interruption in power or broadband connection (including wireless broadband
connection where applicable) for any reason whatsoever, the Service and 911 dialing will not
function unless and until power and service is fully restored. In the event of a power failure you
may be required to reset your Equipment, Device, routers, modems and/or switches prior to
utilizing the Service or dialing 9-1-1. Service outages or termination of service by your
broadband provider and/or ISP or by Perkins Enterprises LLC dba SOCOM SYSTEMS. will
prevent ALL Service including emergency (911) dialing. You acknowledge and understand that
if there is a service outage for ANY reason, such outage will prevent ALL Service, including
emergency (911) dialing.
Use of TDD or TTY Devices
Your emergency 911-type service may not be fully compatible with all types of TDD or TTY
devices for the hearing impaired and that where such devices are used to make calls, neither
Perkins Enterprises LLC dba SOCOM SYSTEMS. nor Perkins Enterprises LLC dba SOCOM
SYSTEMS.'s third party providers hold themselves out as providing or enabling Perkins
Enterprises LLC dba SOCOM SYSTEMS. to provide emergency services compatible with any
TDD/TTY or other hearing impaired devices.
Connecting Your Equipment/Device
The emergency (911)-type service will not function unless you have successfully configured and
connected your Equipment or Device and provided accurate and updated information to Perkins
Enterprises LLC dba SOCOM SYSTEMS.. Even if you properly connect your Equipment or
Device and receive a dial tone, there may still be a delay in time when your emergency
(911)-type dialing feature is fully activated. You cannot dial emergency (911) services unlessand until you have confirmation that your Equipment or Device is operational as described
herein, and your billable service has begun.
Failure to Designate the Correct Service Address When Activating 911 Dialing or Moving Your
Equipment or Device Your Service Address is the physical address that you provided during the
sign-up process. The Service Address is the physical location from where you intend to use your
Equipment or Device. Where the Service Address is visible to the emergency response operator,
this is where emergency personnel will be sent to if you cannot communicate your actual
physical location if different from your Service Address.
For Hosted PBX service, if you have more than one handset at your Service Address and each
handset has a different number, you must make sure that the Service Address corresponds to
each number where your handset is physically located. If you move your handset to a location
other than your primary Service Address, you may not be able to place emergency calls or your
calls could be misrouted to the incorrect emergency operator or incorrect emergency service
personnel, or emergency personnel could be dispatched to the wrong address.
For SIP Trunking service, you must make sure to register a unique Phone Number with Perkins
Enterprises LLC dba SOCOM SYSTEMS. for each handset being utilized with your Device,
provide and register with Perkins Enterprises LLC dba SOCOM SYSTEMS. the accurate
location of the handset, and make sure that when dialing 911, you send the proper Phone Number
provided by Perkins Enterprises LLC dba SOCOM SYSTEMS. which has the Service Address
of the handset’s registered location. If you send a Phone Number that wasn’t registered for
emergency services or with another address other than the service address of the handset placing
the call, you may not be able to place emergency calls or your calls could be misrouted to the
incorrect emergency operator or incorrect emergency service personnel, or emergency personnel
could be dispatched to the wrong address.
Perkins Enterprises LLC dba SOCOM SYSTEMS. does NOT recommend that you use the
Equipment or Device to dial emergency access services if you move your Equipment or Device
away from your registered Service Address. You acknowledge and understand that neither
Perkins Enterprises LLC dba SOCOM SYSTEMS. nor its third party service providers shall have
any responsibility or liability for provision of the Service and 911-type access if the Equipment
or Device is moved outside of your registered Service Address.
Changing Your Service Address and Use of Service Outside the United States/Canada
If you want to change your registered Service Address, you must contact Perkins Enterprises
LLC dba SOCOM SYSTEMS.'s Customer Service at support[at]socom.systems to update your
address and determine whether emergency (911)-type services are available at the new location.
Emergency (911)-type dialing is not available in all service areas. Emergency (911)-type service
will NOT function outside of the United States/Canada. If Emergency (911)-type service is
available at your new Service Address, it may be necessary for Perkins Enterprises LLC dba
SOCOM SYSTEMS. to assign a new phone number to you.Network Congestion
There is a greater possibility of network congestion and/or reduced speed in the routing of an
emergency (911) call made from your Perkins Enterprises LLC dba SOCOM SYSTEMS.TM
Service as compared to traditional 911 dialing over wireline or wireless public telephone
networks.
Automated Number Identification
The emergency dispatcher or administrative operator may not be able to identify your phone
number when you dial emergency (911) using the Perkins Enterprises LLC dba SOCOM
SYSTEMS.TM Service. Existing emergency response systems are not always technically capable
of receiving and/or passing routing information properly. Accordingly, emergency personnel
may not be able to identify your phone number in order to call you back if your call is not
completed, dropped or disconnected, or if you are unable to speak to tell the emergency
dispatcher or operator your phone number and/or if the Service is not operational for any reason.
If you enable any call redirection services with your Perkins Enterprises LLC dba SOCOM
SYSTEMS.TM Service such as Call Forwarding or Call Block, emergency personnel may not be
able to call you back if your call is disconnected for any reason.
Automated Location Identification (E911)
Emergency personnel will be dispatched to your registered Service Address. This may or may
not be the actual physical location of your Equipment or Device if you registered an incorrect or
false Service Address or moved the Equipment or PBX Device without updating your registered
Service Address with Perkins Enterprises LLC dba SOCOM SYSTEMS.. If you dial 911, you
must immediately tell the dispatcher your location (or the location of the emergency, if
different). You must also not disconnect the line as the dispatcher may need a phone number to
use to call you back. If you are unable to speak and describe your location, the emergency
dispatcher may not be able to locate you or dispatch emergency personnel to the correct location.
You will need to state the nature of the emergency promptly and clearly, including your location.
You acknowledge and understand that emergency operators and emergency personnel will not be
able to find your location if the call is not completed, dropped or disconnected, if you are unable
to speak to tell them your location and/or if the Service is not operational for any reason,
including without limitation those listed elsewhere in this Agreement.
Home Security Systems and other Non-voice Communications Equipment
By agreeing to Perkins Enterprises LLC dba SOCOM SYSTEMS.'s Conditions and Limitations
of Emergency (911) Services, you hereby waive any claim against Perkins Enterprises LLC dba
SOCOM SYSTEMS. and Perkins Enterprises LLC dba SOCOM SYSTEMS.'s third party
providers for interference with or disruption of your home security systems and any and all other
communications or electronic equipment that may occur due to your use of the Perkins
Enterprises LLC dba SOCOM SYSTEMS. Services and Equipment or Device.
Local Number Portability
The Conditions and Limitations of Emergency (911) Services as described in this agreement
apply even if you are porting your number to your Perkins Enterprises LLC dba SOCOM
SYSTEMS.TM Service. If your Equipment or Device is not yet activated as of the Port EffectiveDate (the date on which your phone service is transferred to the Perkins Enterprises LLC dba SOCOM SYSTEMS.TM Service), your existing phone service for the number you are transferringwill be disconnected and you will have no service for that line. To avoid an interruption in yourphone service, it is extremely important that you properly install your Equipment or Device priorto, or on, the Port Effective Date. An estimate of the Port Effective Date will be provided to you
by Perkins Enterprises LLC dba SOCOM SYSTEMS. via e-mail following your completion of
the ordering process.
Limitation of Liability and Indemnification
You acknowledge that the Perkins Enterprises LLC dba SOCOM SYSTEMS.TM Service's
911-type dialing is NOT the same as traditional 911 or E911 dialing, and does not necessarily
include all of the capabilities of traditional 911 and E911 dialing. You further acknowledge that
the emergency (911) services hereunder may not work under all circumstances and is not as
reliable as traditional 911 and E911 dialing.
IN NO EVENT SHALL Perkins Enterprises LLC dba SOCOM SYSTEMS., ITS AFFILIATES,
DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR UNDERLYING SERVICE
PROVIDERS BE LIABLE FOR ANY COSTS OR DAMAGES, INCLUDING WITHOUT
LIMITATION ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
EXEMPLARY, PUNITIVE, RELIANCE OR SPECIAL DAMAGES, ARISING IN ANY
MANNER FROM ANY CAUSE OF ACTION OR CLAIM RELATING TO THE FAILURE
OF Perkins Enterprises LLC dba SOCOM SYSTEMS.TM SERVICE'S 911-TYPE DIALING
AND/OR INABILITY OF YOU OR ANY USER OF YOUR Perkins Enterprises LLC dba
SOCOM SYSTEMS.TM SERVICE TO BE ABLE TO DIAL 911, TO ACCESS EMERGENCY
SERVICE PERSONNEL, TO ACCESS THE CORRECT PUBLIC SERVICE ANSWERING
POINT ASSOCIATED WITH YOUR TELEPHONE NUMBER, OR TO CORRECTLY
ROUTE AN EMERGENCY CALL. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD
HARMLESS Perkins Enterprises LLC dba SOCOM SYSTEMS., ITS OFFICERS,
DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS AND UNDERLYING SERVICE
PROVIDERS, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES,
COSTS AND EXPENSES (INCLUDING, WITHOUT LIMITATION, ATTORNEY FEES) BY,
OR ON BEHALF OF, YOU OR ANY THIRD PARTY OR USER OF YOUR Perkins
Enterprises LLC dba SOCOM SYSTEMS.TM SERVICE.
Release
By purchasing the Perkins Enterprises LLC dba SOCOM SYSTEMS.TM Service during your
sign-up process, you hereby expressly release Perkins Enterprises LLC dba SOCOM
SYSTEMS., its affiliates, directors, officers, employees, agents and underlying service providers
from any and all liability associated with your use of the Perkins Enterprises LLC dba SOCOM
SYSTEMS.TM Service (including the Conditions and Limitations of Emergency (911) Services
for customers receiving Perkins Enterprises LLC dba SOCOM SYSTEMS.TM Service
Emergency (911) Service).
Sole Remedy
Your sole and exclusive remedies are expressly set forth in the Terms of Service including theseConditions and Limitations of Emergency (911) Services. Some jurisdictions may not permit the exclusion or limitation of implied warranties, and some jurisdictions may not permit the
limitations or exclusion of incidental or consequential damages, so certain of the above
exclusions may not apply. In such jurisdictions, the liability of Perkins Enterprises LLC dba
SOCOM SYSTEMS., its directors, officers, employees, affiliates, agents and underlying service
providers shall be limited to the maximum extent permitted by law.
To Receive an RMA for Hosted PBX Equipment
Contact support at SOCOM SYSTEMS to begin the process.
Provide the following to a support technician: RMA type, product name, serial number
and MAC address (if applicable), and a reason for return of the product.
A Perkins Enterprises LLC dba SOCOM SYSTEMS. support technician will
troubleshoot the problem with the Customer to verify issues.
An RMA number will be provided to the Customer for the return of the product(s) under
warranty. The Customer must then provide a replacement shipping address.
All replacements will be of like kind or better condition at the discretion of Perkins
Enterprises LLC dba SOCOM SYSTEMS.. Returning RMA Products
All products are to be returned with the original manufacturer’s packaging.
All original parts and materials (cords, connectors, power supplies, CD’s, books, etc.)
must be included.
The product must be packed properly in a shipping box, with the RMA number visible on
the outside.
Customer is responsible for freight back to Perkins Enterprises LLC dba SOCOM
SYSTEMS..
Product must be returned to Perkins Enterprises LLC dba SOCOM SYSTEMS. within 10
business days of receiving an RMA number.
Product should be returned to:
Perkins Enterprises LLC dba SOCOM SYSTEMS., Inc.
RMA# ______________
Product (s) returned without an RMA number will be immediately returned to You at Your cost.
Once RMA Product(s) Received
When the faulty product is received, the Perkins Enterprises LLC dba SOCOM
SYSTEMS. lab will test to confirm the product is defective.
● If the product is bad, a replacement product will be shipped (default method is ground) to
customer.
● If the product is found good, it will be returned (default method is ground) to customer
and shipping will be invoiced to customer.
● If a shipping method other than ground is requested by the customer, the customer will be
responsible for the difference in charges between ground and the requested method. After the RMA is facilitated and the faulty product is shipped back to the manufacturer, if
it is determined that the reason for product failure is physical damage, misuse, or any
other reason that voids and/or is not covered under the warranty; the customer will be
notified and charged the appropriate amount to repair the product to its original condition.
